Edwards Creative is seeking a graphic and exhibit installer to join our team. The ideal person would be capable of professionally performing tasks in corporate environments, museum exhibit spaces, and tradeshow settings. Candidate must be committed to quality, always pay attention to details, consistently deliver outstanding customer service, and able to function effectively in a fast-paced environment. Some travel is necessary. Training for this role will be provided; however, there will be an expectation of general knowledge of installation techniques, familiarity of various hardware, and experience working with power tools.

Essential Duties and Responsibilities:

• Dependable, hard-working, and self-motivated individual who also can work well within a team setting.
• Able to install vinyl graphics, textured wall coverings, window films, plotted vinyl, and various types of wraps.
• Can install dimensional logos, lettering, and signs with various types of hardware & techniques.
• Responsibly handle and accurately install large, custom-built displays.
• Collaborate with project managers and curators to understand museum guidelines, procedures, and exhibit installation requirements.
• Understand installation techniques for various substrates, hardware, and finishing materials.
• Support our project managers, graphic production, and fabrication teams to meet client needs.
• Show excellent problem-solving skills and able to communicate effectively during installations.
• Analyze, troubleshoot, and solve installation issues in the field.
• Capable of setting priorities of projects and completing jobs in a timely manner.
• Perform multiple tasks at the same time, adhering to strict timelines.
• Demonstrate strong attention to detail and a good eye for quality.
• Capable of evaluating a site and taking accurate production measurements.
• Maintain Edwards Creative’s reputation for thoughtful design, quality craftsmanship, and whatever-it-takes customer service.

Requirements:

• Maintain strong work ethic and strive to always support the team in a positive way.
• Accurately interpret installation instructions.
• Communicate effectively with customers, vendors, and co-workers.
• Willingness to learn new skills and take on additional responsibilities.
• Work with minimal supervision.
• Safely use hand tools, power tools, and other equipment.
• Complete all work in a timely and efficient manner within estimated time.
• Accurately fill out detailed production paperwork and time reports.
• Dependability, attendance, punctuality, and commitment are essential.
• Willingness to work extra hours and possibly weekends to meet deadlines.
• Available to travel for overnight installations.
• Able to stand during entire shift.
• Able to bend/twist at the waist and knees on a consistent basis.
• Capable of safely performing tasks above ground level on structures like ladders, lifts, scaffolding, or elevated platforms.
• Follow shop rules, safety, and health procedures to avoid accidents and hazards.
• Must have a valid driver’s license.

Job Type: 

• Full-time

Benefits: 

• 401(k) matching
• Health insurance
• Paid time off

Schedule: 

• Monday – Thursday (10-hour days)

The St. Louis Mercantile Library at the University of Missouri – St. Louis is seeking a highly-motivated, enthusiastic individual for the role of Assistant Curator supporting both the Mercantile Library and the University of Missouri-St. Louis art collections. The Mercantile Library, now in its 178th year, is the only institution in the state whose primary art collecting mission is dedicated to Missouri art, while also holding extensive collections in regional and American art. UMSL is part of the historic land-grant state-wide University of Missouri system and is the region’s premier public research university. The University art collection includes modern and contemporary paintings, prints, and sculpture that are installed across campus to enhance the cultural experience for students and visitors.

This full-time, benefit-eligible position reports to the Mercantile Library Curator of Fine Art Collections and assists with the care, cataloging, storage, lending and interpretation of the artwork held by the St. Louis Mercantile Library and by the University of Missouri-St. Louis.  This shared position offers opportunities to work with paintings, prints, sculpture, and artifacts ranging from early American prints and drawings to WPA era prints to paintings by historic and contemporary American and Missouri artists. This is a Non-Tenure Track Faculty position at the level of Librarian I with an annual salary range of $47,476 – $52,000.

Specific duties of the position include:
-Maintain and update collection database and curatorial files.
-Accession, catalog and maintain curatorial files on acquisitions.
-Provide exhibition research, planning, and installation support for Mercantile exhibitions.
-Assist the curator with documenting incoming and outgoing loans of Mercantile artwork.
-Coordinate and document the loan and return of university artwork to campus departments.
-Conduct regular inventories of university artwork.
-Oversee conservation and framing needs of university artwork.
-Participate in training the Mercantile Library volunteer docents.
-Assist with research inquiries and image permission requests.
-Assist with Mercantile Library events as needed.
-Effectively communicate with team members and other members of the university community, while contributing to and sustaining a positive and supportive workplace.
-Adhere to the Collected Rules and Regulations of the University of Missouri System.
-Other duties as assigned.

Required Qualifications:

M.A. degree in art history with an emphasis in American Art from an accredited college or university or MA in Museum Studies with a BA in Art History; knowledge of Midwest regional or Missouri art a plus.

Minimum 2 years’ experience working with art collections in a museum or related institution, including cataloguing and art handling.

Experience with object-based, art historical research.

Proficiency with computerized collection databases.

Excellent oral and written communication skills, as well as strong organizational skills and exceptional attention to detail.

Ability to build and sustain effective interpersonal relationships with library staff, faculty, students, administrators, and members of the public.

Evidence of analytical, project, and time management skills and demonstrated ability to set priorities, meet deadlines and complete tasks and projects on time and within budget in accordance with task or project parameters.

Demonstrated proficiency with personal computers and software, the internet, and office applications including the Microsoft Office suite, especially Outlook, Word, Excel, Teams/ SharePoint, and PowerPoint, and other productivity software.

Must be eligible to work in the United States and pass standard University of Missouri System screenings and background checks.

Preferred Qualifications

Experience with the equipment and processes of object photography and scanning.

Proficiency with Adobe Photoshop.

Experience with PastPerfect Museum Software.

Experience or familiarity with fine art conservation techniques.

Experience or familiarity with fine art shipping and/or storage processes.

Applications only accepted through the UMSL Careers portal

The Monroe County History Center (MCHC) in Bloomington, Indiana is hiring for an Educator, who
will facilitate the development and presentation of multigenerational programs that foster an
understanding of the history and culture of Monroe County and advance the mission of the History
Center. This position will manage all education and public programs on site and off site, and
collaborate with staff in planning programs and special events that complement the museum’s
exhibitions. This position also oversees and coordinates our volunteer program to include a wide range
of help and is instrumental to our social media, marketing, and digital content.
The Educator works under the supervision and direction of the Executive Director and also acts as an
organizational liaison, collaborating closely with the Education Committee. This is a full time salaried
position

Edwards Creative is growing and seeking a skilled Graphic Designer who can not only design all typical branding materials, but also translate their concepts into visual realities. This role requires a keen understanding of spatial design and a strong ability in both sketching and thumbnailing. We value designers who can think critically, deliver visually compelling designs, and push creative boundaries while maintaining the integrity of the design brief. We are looking for a designer that is not afraid to think big and who is looking for more than just your typical design job.

Essential Duties and Responsibilities:

• Concept Development: Sketch and create design ideas to bring creative concepts to life.
• Collaborative Brainstorming: Engage effectively in team brainstorming sessions.
• Client Interaction: Actively participate in client meetings to capture design requirements.
• Team Collaboration: Work closely with project management, design, production, and fabrication teams to ensure cohesive design solutions.
• Multitasking: Manage multiple projects simultaneously while maintaining attention to detail and quality.
• Client Relations: Maintain the high standards of customer service that Edwards Creative is known for.
• Deadline Adherence: Ensure all projects are completed within stipulated timelines.
• Additional Duties: Perform other related duties as assigned to support the team.

Requirements:

• Skills: Exceptional organizational, communication, and presentation skills; proficient in Illustrator, Photoshop, and InDesign.
• Creativity: Strong ability to think creatively and bring innovative ideas to the table.
• Interpersonal Communication: Effective at communicating with clients, vendors, and colleagues.
• Independence: Capable of working independently with minimal supervision in a dynamic environment.
• Detail-Oriented: High attention to detail in all aspects of design and project execution.
• Adaptability: Able to thrive in a fast-paced work environment

Experience:

5+ years design experience (preferred)

Job Type: Full-time

Benefits:

401(k) matching
Health insurance
Paid time off
Work Location: In person

Edwards Creative is seeking a Museum Services Project Manager to join our dynamic and growing team. The ideal candidate is a highly organized, detail-oriented professional with a background in the museum field, including experience in collections and artifact handling, museum education, and exhibit planning.

This role requires excellent communication skills and the ability to manage multiple projects simultaneously at various stages of the project life cycle. Projects range from conceptual designs to fully fabricated exhibits.

The Museum Services Project Manager –

Qualifications

The ideal candidate should have the following Experience:

• Minimum 5 years’ experience in exhibition development
• Developing and maintaining project timelines
• Creating exhibit and content outlines
• Organizing and compiling project notes. Ensuring smooth coordination across teams and stakeholders
• Proven ability to communicate and organize complex ideas
• Research, writing and copy editing experience
• Artifact and display experience
• Experience managing budgets, contracts and working within tight deadlines
• Critical thinking skills to navigate projects challenges.

Responsibilities

• This full-time role will act in many facets of exhibition creation, from developing and supervising schedules and budgets, assisting in concept development, and installation.
• This position collaborates extensively with designers, production staff, content experts, collections managers, educators and clients for the research, development, and interpretation of permanent and temporary exhibitions.
• Maintain overall exhibit project schedule and budget.
• Oversee and track exhibit production progress as pertains to schedule.
• Research, write and edit exhibit packages.
• Act as a vital Exhibits team member for in-house and permanent exhibitions
• Conduct primary topic research and help develop Content Resource Documents for exhibits.
• Ability to use Toms Planner or similar planning software to keep milestones on target.

We’re looking for a creative, collaborative, and adaptable individual who thrives in a fast-paced environment and enjoys working with a strong team. If you’re passionate about museum experiences and exhibit design, we’d love to hear from you!

POSITION OVERVIEW: The Manager of Constituent Services, provides leadership, management, and strategic vision for a dynamic onsite contact center and shared service team. This position oversees a team of Customer Care Ambassadors, aka “Central Station”: hiring, onboarding, recognizing, and performance managing team members. Through consistent team mentorship and coaching, the Manager fosters an outstanding guest experience in person, on the phone, via email, and on social media. They develop strategies to meet guest needs and establish and monitor key performance indicators to ensure response time goals are met. The Manager drives revenue through staff training: efficient inbound, outbound, and internal order processing and deep knowledge of Shedd’s programs and upgrade opportunities. Working closely with Guest Relations, Technology Development, and Finance, the Manager will design and maintain processes that serve both internal and external customers through Shedd’s customer relationship management tool, Tessitura. Successful individuals demonstrate strong leadership qualities, flexibility, and the ability to work successfully with Tessitura end users of varying experience levels.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.   Demonstrate leadership following Shedd’s mission and values.
Champion a seamless, joyful, and satisfying guest experience Demonstrate commitment to Shedd’s vision, mission, and values
Oversee the daily operation of department functions including personnel management, development of standard operating procedures, payment and reservation processing, and data management and integrity.
Build and maintain relationships with key internal stakeholders in External Affairs & Marketing, Guest Relations, Development, Technology, Finance, Animal Care, Human Resources, and Learning & Community; act as the voice of the guest across the organization.
Be a liaison with all other Shedd departments as it relates to day-to-day operations, emergency situations, and special requests. Serve on cross-departmental teams and task forces delivering specialized knowledge in an open-minded, collaborative manner.
As One Shedd, increase guest satisfaction Consistently recognize and coach to seamless and joyful behaviors at all posts using the GUEST framework:  G – focus on high-energy greeting by going to the guest
U – ask the right questions to understand what the guest needs.
E – engage guests, finding ways to expand visit options based on needs
S – solve guest needs by helping them with what they asked for and surprising them with a personal recommendation for something extra.
T – thank guests for contacting us and impacting their decision to visit again
Develop service-level standards focused on response time and issue resolution; empower the team to resolve escalated guest issues by building a toolkit of alternative options to saying no.
Set and monitor individual call center goals (# calls/emails per hour, guest wait time, resolution time, sales targets, etc.).
Use data for continuous improvement of guest satisfaction, service standards, and the growth of team accountability for exceptional guest experience
Build, train, and retain an engaged Central Station team Ensure staff are appropriately trained in all organizational policies and standard operating procedures throughout the operation, develop training materials, FAQs, and additional team resources. This includes areas requiring specialized training such as membership hotline/Member Service Suite, group reservations, Extraordinary Experiences, social media monitoring, and online review responses.
Supervise team members, coaching them to develop and maintain a high standard of customer service, follow and evaluate processes, practice sound financial control, and maintain the accuracy of information resources.
Develop and execute individual professional development plans for direct reports.
Execute strategies to reduce hourly turnover; make Shedd the workplace of choice through continuous focus on fairness in scheduling, time off, post variety, and post rotation. Seek out team feedback, actively listen, and promptly respond to team needs.
Provide consistency in corrective action, coaching, and recognition.
Actively participate in staff hiring, onboarding, development, and training.
Demonstrate a commitment to professional and personal growth by initiating dialogue with colleagues and engaging in self-directed learning.
Create an environment that empowers staff to contribute to a culture of collaboration.
Respond to team survey and feedback with a focus on schedules, post variety, training, connection to the collection, active listening and professional development.
Provide consistency in corrective action, performance management, and recognition.
Utilize independent judgment and discretion in the exercise of supervisory responsibility and authority concerning all Customer Care Ambassadors including assigning and directing work, evaluating job performance, resolving job concerns and problems, implementing or effectively recommending decisions concerning hiring, transfer, reassignment, promotion, merit or other compensation increases or rewards, layoff, recall, discipline and/or discharge.
Utilize Tessitura to contribute to annual attendance, revenue, and expense goal Drive revenue through inbound and outbound calls.
Manage intake of internal ticketing requests, including VIP and colleague tickets, group visits, and bulk ticket and voucher requests.
Identify opportunities to increase productivity and guest satisfaction through Tessitura enhancements; work with partner departments to implement these enhancements; create training documentation for use across the organization
Support cross-departmental team of Tessitura super users, participating in biweekly meetings to prioritize Tessitura usage across Shedd; contribute to strategic Tessitura enhancements such as version upgrades and new features as a subject matter expert and tester.
Fulfill other duties as assigned

QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education: Bachelor’s degree or equivalent experience

Experience:   Minimum 3 years acting in a supervisory role
Experience mentoring and developing a team, including career coaching and on-the-job skills enhancement
Experience with CRM systems required
Experience with Tessitura software preferred
Experience working in team-based environments
Experience working directly with Tessitura or similar CRM end users
Excellent organizational and time management skills
Excellent written and oral communication skills
Bilingual (English/Spanish) strongly preferred.
Proficient in Microsoft Office Suite.

PERSONAL QUALITIES:

The candidate will be a service-oriented, data-driven, and highly organized self-starter who maintains high standards for his or her work and the work of their team and can set and uphold an exceptional level of service for the aquarium’s diverse constituencies. They will continually raise the bar and drive business performance collaboratively with peers and partners across the organization. The ideal candidate will enjoy the challenges of managing a dynamic, fast-paced operation.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Lift up to 15 pounds
Sit
Stand
Stoop
Walk long distances including stairs
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

This person may be exposed to:

Water
Heat
Cold
Exposure to the elements in an outdoor setting
Exposure to air particles and potential allergens
Low noise
Moderate noise
Loud noise
Crowds

BENEFITS WORKING AT SHEDD: We offer competitive compensation packages and opportunities for professional growth within our organization. Medical Insurance, including FSA and HSA plan options
Vision and Dental Insurance
Accrued Paid Time Off
Up to 12 Paid Holidays
Life Insurance
Parental Leave and Adoption Assistance
401(k)
Discounted Parking and Public Transit Subsidies
Employee Assistance Program
Employee Wellness program, including Preventive Care Incentive
Employee Discounts
Employee Tickets

Reasonable Accommodations:
Shedd Aquarium is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodations for any part of the employment process, please email us at jobs@sheddaquarium.org.

Seeking an experienced, visionary, and community-focused Executive Director. Three buildings on a three-acre campus showcase a collection of 3,000 works plus a vibrant art school. Operating budget $1.8 million, endowment of $7.8 million, eighteen staff and eighteen Trustees. AAM accredited. Salary range $135,000 – $165,000 plus benefits. EA/EO.
Apply by May 23, 2025 to SearchandRef@museum-search.com. Visit www.museum-search.com/open-searches. Apply early: candidates will be considered on a rolling basis. Nominations welcome.