Edwards Creative is growing and seeking a skilled Graphic Designer who can not only design all typical branding materials, but also translate their concepts into visual realities. This role requires a keen understanding of spatial design and a strong ability in both sketching and thumbnailing. We value designers who can think critically, deliver visually compelling designs, and push creative boundaries while maintaining the integrity of the design brief. We are looking for a designer that is not afraid to think big and who is looking for more than just your typical design job.

Essential Duties and Responsibilities:

• Concept Development: Sketch and create design ideas to bring creative concepts to life.
• Collaborative Brainstorming: Engage effectively in team brainstorming sessions.
• Client Interaction: Actively participate in client meetings to capture design requirements.
• Team Collaboration: Work closely with project management, design, production, and fabrication teams to ensure cohesive design solutions.
• Multitasking: Manage multiple projects simultaneously while maintaining attention to detail and quality.
• Client Relations: Maintain the high standards of customer service that Edwards Creative is known for.
• Deadline Adherence: Ensure all projects are completed within stipulated timelines.
• Additional Duties: Perform other related duties as assigned to support the team.

Requirements:

• Skills: Exceptional organizational, communication, and presentation skills; proficient in Illustrator, Photoshop, and InDesign.
• Creativity: Strong ability to think creatively and bring innovative ideas to the table.
• Interpersonal Communication: Effective at communicating with clients, vendors, and colleagues.
• Independence: Capable of working independently with minimal supervision in a dynamic environment.
• Detail-Oriented: High attention to detail in all aspects of design and project execution.
• Adaptability: Able to thrive in a fast-paced work environment

Experience:

5+ years design experience (preferred)

Job Type: Full-time

Benefits:

401(k) matching
Health insurance
Paid time off
Work Location: In person

Edwards Creative is seeking a Museum Services Project Manager to join our dynamic and growing team. The ideal candidate is a highly organized, detail-oriented professional with a background in the museum field, including experience in collections and artifact handling, museum education, and exhibit planning.

This role requires excellent communication skills and the ability to manage multiple projects simultaneously at various stages of the project life cycle. Projects range from conceptual designs to fully fabricated exhibits.

The Museum Services Project Manager –

Qualifications

The ideal candidate should have the following Experience:

• Minimum 5 years’ experience in exhibition development
• Developing and maintaining project timelines
• Creating exhibit and content outlines
• Organizing and compiling project notes. Ensuring smooth coordination across teams and stakeholders
• Proven ability to communicate and organize complex ideas
• Research, writing and copy editing experience
• Artifact and display experience
• Experience managing budgets, contracts and working within tight deadlines
• Critical thinking skills to navigate projects challenges.

Responsibilities

• This full-time role will act in many facets of exhibition creation, from developing and supervising schedules and budgets, assisting in concept development, and installation.
• This position collaborates extensively with designers, production staff, content experts, collections managers, educators and clients for the research, development, and interpretation of permanent and temporary exhibitions.
• Maintain overall exhibit project schedule and budget.
• Oversee and track exhibit production progress as pertains to schedule.
• Research, write and edit exhibit packages.
• Act as a vital Exhibits team member for in-house and permanent exhibitions
• Conduct primary topic research and help develop Content Resource Documents for exhibits.
• Ability to use Toms Planner or similar planning software to keep milestones on target.

We’re looking for a creative, collaborative, and adaptable individual who thrives in a fast-paced environment and enjoys working with a strong team. If you’re passionate about museum experiences and exhibit design, we’d love to hear from you!

POSITION OVERVIEW: The Manager of Constituent Services, provides leadership, management, and strategic vision for a dynamic onsite contact center and shared service team. This position oversees a team of Customer Care Ambassadors, aka “Central Station”: hiring, onboarding, recognizing, and performance managing team members. Through consistent team mentorship and coaching, the Manager fosters an outstanding guest experience in person, on the phone, via email, and on social media. They develop strategies to meet guest needs and establish and monitor key performance indicators to ensure response time goals are met. The Manager drives revenue through staff training: efficient inbound, outbound, and internal order processing and deep knowledge of Shedd’s programs and upgrade opportunities. Working closely with Guest Relations, Technology Development, and Finance, the Manager will design and maintain processes that serve both internal and external customers through Shedd’s customer relationship management tool, Tessitura. Successful individuals demonstrate strong leadership qualities, flexibility, and the ability to work successfully with Tessitura end users of varying experience levels.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.   Demonstrate leadership following Shedd’s mission and values.
Champion a seamless, joyful, and satisfying guest experience Demonstrate commitment to Shedd’s vision, mission, and values
Oversee the daily operation of department functions including personnel management, development of standard operating procedures, payment and reservation processing, and data management and integrity.
Build and maintain relationships with key internal stakeholders in External Affairs & Marketing, Guest Relations, Development, Technology, Finance, Animal Care, Human Resources, and Learning & Community; act as the voice of the guest across the organization.
Be a liaison with all other Shedd departments as it relates to day-to-day operations, emergency situations, and special requests. Serve on cross-departmental teams and task forces delivering specialized knowledge in an open-minded, collaborative manner.
As One Shedd, increase guest satisfaction Consistently recognize and coach to seamless and joyful behaviors at all posts using the GUEST framework:  G – focus on high-energy greeting by going to the guest
U – ask the right questions to understand what the guest needs.
E – engage guests, finding ways to expand visit options based on needs
S – solve guest needs by helping them with what they asked for and surprising them with a personal recommendation for something extra.
T – thank guests for contacting us and impacting their decision to visit again
Develop service-level standards focused on response time and issue resolution; empower the team to resolve escalated guest issues by building a toolkit of alternative options to saying no.
Set and monitor individual call center goals (# calls/emails per hour, guest wait time, resolution time, sales targets, etc.).
Use data for continuous improvement of guest satisfaction, service standards, and the growth of team accountability for exceptional guest experience
Build, train, and retain an engaged Central Station team Ensure staff are appropriately trained in all organizational policies and standard operating procedures throughout the operation, develop training materials, FAQs, and additional team resources. This includes areas requiring specialized training such as membership hotline/Member Service Suite, group reservations, Extraordinary Experiences, social media monitoring, and online review responses.
Supervise team members, coaching them to develop and maintain a high standard of customer service, follow and evaluate processes, practice sound financial control, and maintain the accuracy of information resources.
Develop and execute individual professional development plans for direct reports.
Execute strategies to reduce hourly turnover; make Shedd the workplace of choice through continuous focus on fairness in scheduling, time off, post variety, and post rotation. Seek out team feedback, actively listen, and promptly respond to team needs.
Provide consistency in corrective action, coaching, and recognition.
Actively participate in staff hiring, onboarding, development, and training.
Demonstrate a commitment to professional and personal growth by initiating dialogue with colleagues and engaging in self-directed learning.
Create an environment that empowers staff to contribute to a culture of collaboration.
Respond to team survey and feedback with a focus on schedules, post variety, training, connection to the collection, active listening and professional development.
Provide consistency in corrective action, performance management, and recognition.
Utilize independent judgment and discretion in the exercise of supervisory responsibility and authority concerning all Customer Care Ambassadors including assigning and directing work, evaluating job performance, resolving job concerns and problems, implementing or effectively recommending decisions concerning hiring, transfer, reassignment, promotion, merit or other compensation increases or rewards, layoff, recall, discipline and/or discharge.
Utilize Tessitura to contribute to annual attendance, revenue, and expense goal Drive revenue through inbound and outbound calls.
Manage intake of internal ticketing requests, including VIP and colleague tickets, group visits, and bulk ticket and voucher requests.
Identify opportunities to increase productivity and guest satisfaction through Tessitura enhancements; work with partner departments to implement these enhancements; create training documentation for use across the organization
Support cross-departmental team of Tessitura super users, participating in biweekly meetings to prioritize Tessitura usage across Shedd; contribute to strategic Tessitura enhancements such as version upgrades and new features as a subject matter expert and tester.
Fulfill other duties as assigned

QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education: Bachelor’s degree or equivalent experience

Experience:   Minimum 3 years acting in a supervisory role
Experience mentoring and developing a team, including career coaching and on-the-job skills enhancement
Experience with CRM systems required
Experience with Tessitura software preferred
Experience working in team-based environments
Experience working directly with Tessitura or similar CRM end users
Excellent organizational and time management skills
Excellent written and oral communication skills
Bilingual (English/Spanish) strongly preferred.
Proficient in Microsoft Office Suite.

PERSONAL QUALITIES:

The candidate will be a service-oriented, data-driven, and highly organized self-starter who maintains high standards for his or her work and the work of their team and can set and uphold an exceptional level of service for the aquarium’s diverse constituencies. They will continually raise the bar and drive business performance collaboratively with peers and partners across the organization. The ideal candidate will enjoy the challenges of managing a dynamic, fast-paced operation.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Lift up to 15 pounds
Sit
Stand
Stoop
Walk long distances including stairs
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

This person may be exposed to:

Water
Heat
Cold
Exposure to the elements in an outdoor setting
Exposure to air particles and potential allergens
Low noise
Moderate noise
Loud noise
Crowds

BENEFITS WORKING AT SHEDD: We offer competitive compensation packages and opportunities for professional growth within our organization. Medical Insurance, including FSA and HSA plan options
Vision and Dental Insurance
Accrued Paid Time Off
Up to 12 Paid Holidays
Life Insurance
Parental Leave and Adoption Assistance
401(k)
Discounted Parking and Public Transit Subsidies
Employee Assistance Program
Employee Wellness program, including Preventive Care Incentive
Employee Discounts
Employee Tickets

Reasonable Accommodations:
Shedd Aquarium is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodations for any part of the employment process, please email us at jobs@sheddaquarium.org.

Seeking an experienced, visionary, and community-focused Executive Director. Three buildings on a three-acre campus showcase a collection of 3,000 works plus a vibrant art school. Operating budget $1.8 million, endowment of $7.8 million, eighteen staff and eighteen Trustees. AAM accredited. Salary range $135,000 – $165,000 plus benefits. EA/EO.
Apply by May 23, 2025 to SearchandRef@museum-search.com. Visit www.museum-search.com/open-searches. Apply early: candidates will be considered on a rolling basis. Nominations welcome.

Featuring 17 interactive exhibits, a research lab and the largest specimens of the Moon and Mars on Earth, The Maine Mineral & Gem Museum (“MMGM”) is the foremost science museum in Maine. Established December 2019, the MMGM is located in the foothills of the White Mountains in the town of Bethel — in close proximity to ski resorts and 75 miles from Portland.

The Executive Director is a full time position insuring the successful operation of the MMGM. The Executive Director provides leadership, vision and long-term planning while also overseeing fundraising as well as community, media and political relations

Leadership and Board Relations:
·    Collaborates with the Board of Trustees to develop strategic priorities, annual goals and the long-term vision
·    Provides leadership and mentorship in the development of a cohesive, collaborative, inclusive and safe institutional culture
·    Ensures compliance of all licenses and MMGM’s 501c3 status
·    Keeps the Board apprised of institutional developments to assist facilitating the Board’s governance and financial oversight

Administrative Oversight:
·    Supervises employees and oversees operations — including programming, educational initiatives and collection management
·    Plans and presents exhibits, lectures and outreach programs with museum curator
·    Responsible for the maintenance of workplace safety protocols, risk assessments and crisis response

Community Engagement and Public Relations:
·    Develops programs and activities of benefit to the community
·    Responsible for the development and implementation of marketing strategies
·    Oversees communications disseminated by the Museum including the website, newsletter, press releases and the social media presence
·    Cultivates and elevates relations with schools, businesses, community organizations local, state and federal government officials, writers, assignment editors, etc.

Fundraising and Fiscal Management:
·    Collaborates with the Development Committee to create and then helm fundraising efforts including major gifts, corporate sponsorship, grants, membership and events
·    Work with the MMGM Treasurer and Finance Committee to develop the MMGM’s annual budget and also monitor the adherence to budgets, financial and accounting responsibilities

Minimum Professional Qualification
·      Bachelor’s degree
·      Managerial and leadership experience (non-profit experience is a plus)
·      Excellent leadership and communication skills

Compensation:  $85,000 to $100,000, depending upon qualifications and experience. This is a full-time, on-site position. Periodic weekend and evening work will be required

If interested, please provide a cover letter, resume and three professional references to jsiraco@mainemineralmuseum.org.

Facilities Coordinator

***Weekly Schedule: Wednesday 1:30-10:00 pm, Thursday-Friday 10:30 am-7:00 pm, Saturday-Sunday 9:30 am-7:00 pm

***Please apply at https://hr.umn.edu/Jobs/Find-Job

Are you someone who thrives on the operations-side of things, behind the scenes? You’re an indispensable, go-to member of any team: the one who reliably keeps the lights on, troubleshoots a technical issue, and keeps facilities tidy, well-maintained, and safe. If this sounds like you, we need your eye for detail and your commitment to care at the Weisman!

The Facilities Coordinator’s primary responsibility, with the Director of Security and Building Operations, is to care for and protect Weisman Art Museum’s facility and its collections, and to safeguard museum staff, volunteers, and visitors in day-to-day operations. This operations staffer is a critical part of WAM’s infrastructural team, coordinating facility access, routine cleaning and maintenance, and monitoring security and safety at WAM.

Current Job Duties:

Building Operations Assist (50%)

–        Be the onsite point of contact on afternoons, evenings and weekends, or when Director of Security and Building Operations is away

–        Assist the Director of Security and Building Operations with the care and protection of the museum facilities and its collections as well as the safety of its staff, volunteers, and visitors

–        Assist with the monitoring of HVAC, security, and fire suppression systems

–        Share on-call duties for after-hours emergencies

–        Assist with coordination of Facilities Management work requests to ensure proper and timely repairs and maintenance of facility and grounds

–        Perform regular custodial duties as assigned and as needed

–        Obtain and maintain scissors-lift certification

–        Obtain de-escalation training, first aid training and other trainings as required

–        Perform lighting and infrastructure maintenance (painting, small hardware issues, etc) in building operations maintained areas

–        Inventory, order, and maintain custodial supplies and paper products

–        Manage shipping and receiving deliveries at loading dock

–        Support Visitor Experience Coordinator with front of house duties, including greeting visitors at front desk, guarding art in galleries

–        Support Events department to ensure programs run smoothly

Security Assist (20%)

–        Assist the Director of Security and Building Operations with security monitoring of the museum, be the contact for UMPD and Facilities when needed for a variety of situations and/or emergencies (during open & after hours)

–        Assist with enforcement of museum policy, stepping in for student staff and pro staff in situations with guests when the operations director is not onsite

–        Support operations director when safety or security policies have been violated

–        Assist with student/staff instruction on video monitoring functions and uses

–        Assist operations director with planning of future security upgrades. Support operations director to design/implement security/safety trainings and scenarios for student staff and pro staff

–        Be aware of and assist in monitoring the museum’s compliance for security, safety, accessibility, and potential hazards

–        Support operations director with regularly updating Emergency Procedure documents and disseminating information across all departments

–        Assist with clearance, key logs, and alarm code management and documentation

Assist in the management of custodial staff (30%)

–        Create and manage work schedules  (semesterly, weekly, emergency & callouts)

–        Assist in the hiring process and reference checks

–        Respond to emergencies, call-outs or uncovered custodian shifts & needs

–        Train, coach, structure and manage daily tasks and procedures

–        Update manuals, procedures, and training materials

–        Support operations director with liaising between pro staff and custodial staff

–        Ensure students are on site for their shifts, are performing their duties, and are providing building maintenance as needed

–        Assist with and coordinate custodial support during events

–        Work interdepartmentally on student-staff engagement events and opportunities

Qualifications

Required:

–        BA/BS degree or a combination of related education and work experience in building operations and/or maintenance to equal at least four years

–        Able to lift up to 50 pounds

–        Able to use stairs daily

–        Current driver’s license

–        Share on-call duties for after-hours emergencies

–        Proficient computer skills and be willing to learn new systems controlling HVAC and security systems

–        Excellent communication and organizational skills

–        Communicate effectively and respectfully across community sectors in a fast-paced environment with competing demands on schedules and time

–        Self-motivated and able to work independently

–        Previous supervisory experience

Preferred:

–        Knowledge and understanding of art museum operations and practices

–        Custodial experience