JOB TITLE: ITSM Administrator
LOCATION: History Center – 345 W Kellogg Blvd., St. Paul, MN 55102
COMPENSATION: $70,699.20 annual minimum
STATUS & HOURS: Full-time, regular (approximately 2,080 annual hours) position.
BENEFITS: Eligible to participate in State Employee Group Insurance Program and a retirement program with employer contribution. Generous vacation and sick time accruals with additional paid holidays.
DESIGNATION: Bargaining Unit AFSCME Local 3173
POSTING DATE: May 23, 2024
DEADLINE DATE: June 6, 2024
TO APPLY: Interested applicants must apply online at the Minnesota Historical Society’s career center at www.mnhs.org/jobs and include a resume and cover letter by the application deadline date.

DESCRIPTION: This position exists to provide high-level leadership to the Networks team while maintaining and supporting MNHS technical operations as a systems expert.
This position exists to proactively achieve organizational value through a standards-based IT Service Management (ITSM) implementation and improve on those elements through consistent review and iteration.
Aligning with end-to-end delivery of ITSM and IT Infrastructure Library (ITIL) frameworks and best practices, the ITSM Administrator position will assist in creating a secure, reliable, efficient, and transformative ITSM infrastructure for the Minnesota Historical Society at the History Center in St. Paul and its historic sites throughout Minnesota.

Core areas of responsibility include the design, deployment, and daily administration of the ITSM platform, standard helpdesk, and communication, being comfortable documenting and iterating on new processes, and handling change management consistently. Will provide ongoing technical assistance, handling incident tickets on a priority basis, and software configuration/customization assistance including, but not limited to, screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting, and third-party software integrations. The ITSM platform is ManageEngine ServiceDesk Plus.

SUMMARY OF WORK: 1) Provide ITSM expertise to the team to maintain and provide technical support and security in the daily operation; 2) Maintain and administer the ITSM platform and related computing environments; 3) Support the administration of a strong information technology infrastructure; and 4) Participate in professional development to stay current on industry and technology practices and trends.

MINIMUM QUALIFICATIONS:

● Bachelor’s degree or equivalent experience.
● Six years experience in computer systems or network support roles.
● Demonstrated success providing work direction in a clear, respectful, and collaborative manner.
● Working and current knowledge of using, maintaining, and troubleshooting typical enterprise hardware and software (Cisco, VMware, Microsoft, Google, etc.).
● Excellent record-keeping, organization, time management, and ability to relate information from disparate systems while problem-solving.
● Effectively communicate complex ideas verbally or in writing and appropriate to the audience.
● Ability to troubleshoot issues quickly and consistently, focusing on minimizing end-user downtime.
● Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
● Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
● Considering the relative costs and benefits of potential actions to choose the most appropriate one.
● Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or problem approaches.
● Knowledge of principles and processes for providing customer and personal services.
● Experience mentoring or training others and seeing positive results.
● Ability to work a varied, on-call schedule.
● Ability and willingness to travel.
● Valid driver’s license.

DESIRED QUALIFICATIONS:
● IT Infrastructure Library (ITIL) certification.
● Experience in a complex and diverse working environment.
● Demonstrated ability to work with multiple scripting languages.
● Familiarity with project management.

Should you have questions with the application process, email humanresources@mnhs.org.

At MNHS, we don’t just accept difference — we celebrate it, we support it, and we thrive on diversity for the benefit of our employees, our products and services, and our community. The Minnesota Historical Society believes that an inclusive culture among our team members is critical to our success as a historical society and museum, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Minnesota Historical Society is proud to be an equal opportunity workplace and employer.

At Guardian Fine Art Services, we’re passionate about protecting and preserving the tangible assets of our private clients, families, estates, museums, and corporations. As Wisconsin’s only fine art storage and services company, we offer a unique and growing environment with a small, dynamic team.

We are seeking an Art Handler/Preparator II to join our dedicated staff. Art handling is at the heart of every service Guardian provides. As an Art Handler you will participate in a variety of activities including art installation and deinstallation, packing, driving, building packing material, helping to maintain accurate inventory data, and more.

This position is based in our beautiful Milwaukee, WI offices. Regular hours of operation are Monday through Friday 8:00 am to 4:00 pm, and this role has the opportunity for an occasionally modified schedule and out-of-town travel. If you thrive in a fast-paced, physical work environment where no two days are the same, this may be the right position for you. We are especially interested in applicants who have experience driving box trucks and who have availability for overnight jobs.

Key Responsibilities:

• Follow lead on projects as assigned by the Director of Operations or Project Manager. This includes following directions from other staff on site, and communicating with the project leader if a problem arises.
• Complete basic paperwork as needed, such as the Bill of Lading and timesheets. Submit to Director of Operations in a timely fashion.
• Solve problems quickly while on job sites or in our facility.
• Participate as a crew member for packing, unpacking, crating, moving, and installation of art objects. Exceptional care must be executed at all times.
• Assists in art inventories.
• Understand the business of Guardian, such as logistics, storage, crating, installation, and collections management, and our procedures including proper art handling.
• Understand the values of Guardian: confidentiality, trust, privacy, security, professionalism, knowledge of art and the art market.
• Maintain exceptional client-oriented attitude.
• Occasional travel required.
• Must be able to safely and comfortably drive a 20’ box truck around the Midwest following all DOT regulations and laws.
• Follow all safety protocols as instructed by on-site project lead.
• Work on internal projects, such as setting up warehouse spaces and internal movement of artwork. Other projects as assigned.

Qualifications:

• At least 1+ years’ experience working in a collections-based role at a museum or gallery.
• A high school diploma is minimum requirement; college degree or equivalent experience preferred.
• Must have excellent written and verbal communication skills.
• Basic math skills required.
• Basic knowledge of business procedures and must be able to use, or be willing to learn to use, standard business machines such as copiers, computer terminals, and personal computers.
• Must be able to learn industry specific software to enter and track client information.
• Must have valid driver’s license.
• Must be physically able to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Compensation & Benefits:

The starting annual salary for this full-time, permanent position falls between $44,000 and $52,000. We determine the final compensation based on your relevant experience, skills, and qualifications. Additionally, you’ll be eligible for flex time and bonuses for overnight jobs.

This full-time position will be eligible for benefits including:

• Company-funded dental and vision benefits
• 401(k) with a company match
• Company-sponsored Life and LTD insurance
• Monthly phone stipend
• Paid holidays and additional PTO
• FSA / DCFSA Programs and Employee Assistance Program benefits
• Voluntary Accident and Critical Illness insurance coverage

How To Apply:

To apply, please submit your resume as a PDF to Nikita Werner at nwerner@guardianfineart.com. Cover letters are not required for this position, but you can tell us a bit about yourself in the email itself.

Guardian Fine Art is an Equal Opportunity Employer. We are committed to providing employees with a safe and welcoming work environment and prohibit discrimination and harassment of any kind. All employment decisions at Guardian are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, gender identity, sexual orientation, national origin, veteran or disability status, or any other protected status in the areas where we operate.

At Guardian Fine Art Services, we’re passionate about protecting and preserving the tangible assets of our private clients, families, estates, museums, and corporations. As Wisconsin’s only fine art storage and services company, we offer a unique and growing environment with a small, dynamic team.

We’re looking for an experienced Project Manager to join us immediately! You’ll play a crucial role in planning and executing exceptional service for our clients. We require a detail-oriented individual with a knack for solving complex logistical challenges. As a key client touchpoint, you’ll also possess exceptional customer service skills and the ability to communicate effectively with a wide range of clientele.

This Monday-Friday position is based in our beautiful Milwaukee, WI offices, with occasional off-site travel. We welcome applicants who are looking to relocate and those with relevant experience in project management, logistics, or the art world (or a combination!). If you thrive in a fast-paced work environment where no two days are the same, we encourage you to apply.

Key Responsibilities:

• Organize and oversee projects, including onsite management of Guardian staff when necessary.
• Provide clients with accurate estimates for projects, conducting site visits when necessary for estimates or strategizing logistics.
• Work with third parties on behalf of clients, such as conservators, shippers, and appraisers.
• Close out finished projects and work with billing to ensure client is charged the correct amount.
• Provide museum-level care of all objects moved or stored by Guardian.
• Supervise art handlers, both employees and contract personnel, and assist with art handling, condition reporting, and other services when necessary.
• Manage all object packing and logistics in conformance with fine art shipping standards.
• Work with management and support staff to help maintain precise description and location control of all objects within the facility.
• Assist with release of objects from the facility, either permanently or temporarily.  If temporary, maintain location control wherever objects are on loan.
• Understand the business of Guardian, such as logistics, storage, crating, installation, and collection management, and our procedures, including proper art handling.
• Understand the values of Guardian: confidentiality, trust, privacy, security, professionalism, knowledge of art and the art market.
• Prioritize a client-oriented attitude.
• Collaborate with all internal teams to address clients’ needs and questions.
• Flexibility to occasionally travel when necessary.

Qualifications:

• Exceptional organizational skills.
• Must be able to work collaboratively with a variety of individuals including clients, contractors, and co-workers at all levels of the organization.
• Experience handling confidential information with integrity and discretion.
• Excellent written and verbal communication skills, including fluency in written and spoken English.
• Experience managing complex scheduling, broadly.
• Minimum high school diploma, college degree or equivalent experience preferred.
• Must have a valid driver’s license and be eligible to work in the United States.
• Be comfortable working in an environment with incoming and outgoing inventory.
• Must consent to and pass a standard pre-employment background check and DOT drug screening.

Nice To Have:

• Experience with museum-level collections care, condition reporting, cataloging, and/or museum or gallery registration is highly preferred.
• 2+ years project management experience, including developing budgets and supervising staff, broadly defined.
• Familiarity with project management software (i.e. Asana, or others) and database systems.
• Experience with art handling and transportation logistics is a bonus.

Compensation & Benefits

The starting annual salary for this full-time, permanent position falls between $54,080 to $62,400. We determine the final compensation based on your relevant experience, skills, and qualifications. Additionally, you’ll be eligible for flex time.

This full-time position will be eligible for benefits including:

• Company-funded dental and vision benefits
• 401(k) with a company match
• Company-sponsored Life and LTD insurance
• Monthly phone stipend
• Paid holidays and additional PTO
• FSA / DCFSA Programs and Employee Assistance Program benefits
• Voluntary Accident and Critical Illness insurance coverage
• Out-of-state applicants qualify for relocation reimbursement up to $5,000

To Apply:

To apply, please submit your resume and cover letter as a PDF to info@guardianfineart.com.

Please note this position is for immediate hire with a target start date no later than July 1, 2024. If you are open to relocating for this role, please include your earliest start date in the email.

Guardian Fine Art is an Equal Opportunity Employer. We are committed to providing employees with a safe and welcoming work environment and prohibit discrimination and harassment of any kind. All employment decisions at Guardian are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, gender identity, sexual orientation, national origin, veteran or disability status, or any other protected status in the areas where we operate.

At Guardian Fine Art Services, we’re passionate about protecting and preserving the tangible assets of our private clients, families, estates, museums, and corporations. As Wisconsin’s only fine art storage and services company, we offer a unique and growing environment with a small, dynamic team.

We are seeking an experienced Warehouse Registrar to join our dedicated staff.

The successful candidate will play a key role in ensuring efficient, accurate and cost-effective warehouse operations. You’ll leverage your extensive logistics knowledge and proven experience in a similar role to manage inventory, receive and process shipments, and maintain accurate records.

This Monday-Friday position is based in our beautiful Milwaukee, WI offices. We welcome applicants who are looking to relocate and those with relevant experience in art services management, warehouse logistics, or gallery registration (or a combination!). If you thrive in a fast-paced work environment where no two days are the same, we encourage you to apply.

Key Responsibilities:

• Manage daily in-house activities: Direct art handlers on daily tasks in coordination with the project management team. Ensure teams leave GFA on time and have the correct supplies. Ensure correct artwork is loaded onto each truck.
• Supervise and facilitate dock activity: Oversee the accurate pulling, staging, and labeling of items for outgoing shipments, ensuring that work orders and inventory are correct, and all documentation is accounted for.
• Supply Inventory Management: Maintain accurate inventory records and monitor stock levels to prevent shortages and excess inventory. Coordinate with the Project Team for replenishment and restocking.
• Preparation: Review project management plans for packing and installation jobs and prepare equipment and materials for outside teams. Coordinate with workshop on completion dates for crates and schedule staff to build slipcases and custom housings. Occasionally assist with slipcase and box making if necessary.
• Quality Control: Implement and maintain quality control processes to ensure that all incoming and outgoing shipments are handled accurately, and all follow-up is accomplished in a timely manner.
• Scheduling: Coordinate with the Project Team to maintain a calendar of dock and warehouse activity. Schedule adequate in-house assistance for incoming and outgoing shipments as necessary. Implement and maintain a facility cleaning and security task process, coordinating with operations staff to complete and monitor activity.
• Documentation: Ensure all shipping documentation, such as invoices, packing lists, and customs forms, are completed accurately and in compliance with relevant regulations.
• Shipping Compliance: Stay up to date with shipping regulations, including safety, customs, and environmental requirements. Ensure that all shipments comply with these regulations.
• Process Improvement: Engage in planning and implementation of process improvement with senior management to meet operational goals.
• Customer Service: Greet and assist storage clients with access by appointment. Provide excellent customer service and resolution of shipping- and storage-related concerns.
• Facilities and Equipment Maintenance: Schedule routine maintenance for building systems with preferred outside vendors. Act as the contact for city code enforcement inspections. Schedule vehicle maintenance and repair. Conduct regularly scheduled integrated pest management (IPM) practices and maintain records. Monitor environmental controls and maintain dataloggers throughout the facility.
• Safety: Promote a safe work environment by enforcing safety regulations and best practices. Investigate and report any accidents or safety incidents.
• Security: Open and close the building in accordance with regular hours of operation. Maintain a building walkthrough schedule and process for reporting issues or concerns. Maintain access logs for storage spaces. Ensure proper supervision in restricted areas.
• Flexibility for other duties as assigned.

Qualifications:

• 5+ years in a supervisor or management position in a museum warehousing, logistics, storage, or transportation environment.
• B.A. or Associate degree in Facilities Management or Operations is preferred, but not required.
• Demonstrated ability to successfully create and implement new processes and positively influence to achieve results.
• Strong computer skills and knowledge of Microsoft Office Suite and inventory management platforms.
• Maintain a high degree of detail, discretion, and confidentiality.
• Knowledge of equipment safety standards.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Strategic planning and logistical problem-solving skills.
• Experience with routine maintenance tasks and working with facility contractors.
• Must consent to and pass a standard pre-employment background check and DOT drug screening.
• Possess, or be eligible for STA clearance as part of GFA’s IAC requirements.

Compensation & Benefits:

The starting annual salary for this full-time, permanent position falls between $54,080 to $62,400. We determine the final compensation based on your relevant experience, skills, and qualifications. Additionally, you’ll be eligible for flex time.

This full-time position will be eligible for benefits including:

• Company-funded dental and vision benefits
• 401(k) with a company match
• Company-sponsored Life and LTD insurance
• Monthly phone stipend
• Paid holidays and additional PTO
• FSA / DCFSA Programs and Employee Assistance Program benefits
• Voluntary Accident and Critical Illness insurance coverage
• Out-of-state applicants qualify for relocation reimbursement up to $5,000

How To Apply:

To apply, please submit your resume as a PDF to info@guardianfineart.com. Cover letters are not required for this position, but you can tell us a bit about yourself in the email itself.

Guardian Fine Art is an Equal Opportunity Employer. We are committed to providing employees with a safe and welcoming work environment and prohibit discrimination and harassment of any kind. All employment decisions at Guardian are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, gender identity, sexual orientation, national origin, veteran or disability status, or any other protected status in the areas where we operate.

DuPage Children’s Museum nurtures joyful learning and discovery so that all children can thrive through extraordinary learning experiences. The Senior Exhibits Maker serves a critical role in advancing this vision by modeling best practices in developing, designing, fabricating and maintaining play-based exhibits and managing and mentoring the exhibit team and creating a collaborative team environment.