Visitor Experience Coordinator

The Reitz Home Museum seeks a dynamic and personable Visitor Experience Coordinator to create an exceptional experience for every guest who visits the museum. This position serves as the first point of contact for visitors, ensuring a welcoming atmosphere while coordinating tours, managing the visitor desk, and supporting public programs, events, and volunteer engagement. The ideal candidate is enthusiastic about history, hospitality, and connecting people with cultural heritage.

Responsibilities

• Visitor Engagement & Front Desk Operations
  • Welcome and orient visitors, handle admissions and gift shop sales.
  • Provide engaging information about the museum’s history, exhibitions, and events.
  • Answer phone calls, emails, and visitor inquiries with professionalism and warmth.
• Tour & Program Support
  • Schedule and coordinate guided tours, school groups, and special visits.
  • Occasionally lead tours.
  • Assist with and help develop educational and public programs.
  • Collaborate with staff and volunteers to ensure smooth program delivery.
• Volunteer & Event Coordination
  • Support museum events and rentals by assisting with setup, guest management, and follow-up.
  • Help recruit, schedule, and communicate with docents and volunteers.
• Administrative Support
  • Maintain visitor statistics, survey data, and attendance reports.
  • Assist with general office tasks as needed.
  • Assist with curatorial projects