Survey Associate

Division/Department: Experience

Reports to: Content & Research Specialist

Compensation: $17.00

Educational Requirements: None

Exempt or Nonexempt: Non-Exempt, part time

Hourly or Salaried: Hourly

Hours Per Week: Varies. 9-15 hours/week Nov & Dec, 6-9 hours/week Jan-Oct. Each shift is 3 hours in length.

Hybrid or On Site: On Site

Language proficiency: English. Proficiency/familiarity with another language is a plus but not required.

Schedule: Varies, will include weekends and weekdays.

WHO WE ARE AND WHAT WE DO:

The American Swedish Institute (ASI) is a gathering place for all people to share experiences around themes of culture, migration, the environment, and the arts, informed by enduring links to Sweden. The American Swedish Institute and the historic Turnblad Mansion have been mainstays for cultural education and engagement in Minneapolis since 1929.

OUR VALUES:

Stewardship – We embrace the legacy of stewardship given to us in the Turnblad Mansion, Nelson Cultural Center, and our collections.

Hospitality – We invest in our role as a welcoming and joyful place for all people and foster authentic relationships with communities local, national, and international.

Learning – We offer transformational, varied learning experiences by providing platforms for reflection, participation, collaboration, and the exchange of ideas.

Difference – We honor variation and interconnections among cultures and histories, engaging with the complexities, creativity, and consequences of their interactions.

Innovation – We create innovative programs, collaborations, and experiences that embrace beautiful design and encourage new ways of thinking.

Sustainability – We embody our social and environmental responsibilities through programs, facilities, and operations that sustain the well-being of our organization, communities, and the natural world.

EQUAL OPPORTUNITY EMPLOYER:

The American Swedish Institute provides equal employment opportunities for all persons regardless of age, race, color, religion, creed, national origin, marital status, familial status, sex, gender identity and/or expression, pregnancy, sexual orientation, disability, veteran status, genetic information, status with regard to public assistance, or any other characteristic protected under federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

POSITION OVERVIEW:

The Survey Associate is responsible for data collection and surveying guests about the visitor experience at the American Swedish Institute. The Survey Associate will provide customer service and follow survey protocols in order to collect reliable and accurate data. This is a grant funded position.

ESSENTIAL DUTIES & RESPONSIBILITIES

DATA COLLECTION

Approach and engage potential participants in data collection at the end of their visit.
Reliably and accurately gather data from visitors at scheduled times.
Follow data collection protocols, including:
Approaching visitors and what to say
Ensuring random sampling
Tracking response rates
Provide exceptional service for visitors at all times by listening, assisting in wayfinding, answering questions, and connecting them with others to help resolve issues as needed.
Collaborate and communicate proactively.
Perform other duties as needed or required which are within the position’s scope.
Diversity, equity, accessibility, and inclusion

Diversity, equity, accessibility, and inclusion (DEAI) are core functions of all positions at the American Swedish Institute. While some roles may have more specific responsibilities, the items below are a part of everyone’s responsibilities:

Demonstrate a commitment to DEAI through continuous personal development, modeling inclusive behaviors, and proactively managing personal bias to help cultivate and promote a culture of inclusivity and belonging for all staff.
Proactively work on your own and collaboratively with other staff to ensure equitable and representative experiences for all visitors and program participants.

Requirements
High school diploma or GED
Exceptional customer service skills
Excellent communication skills, both with visitors to the museum and coworkers
Must be comfortable approaching guests for surveys and interviews and be able to work in and move through public spaces easily for hours at a time.
Detail oriented, ability to work independently, and consistently and reliably follow protocols
Comfort with technology, specifically an iPad/tablet