Visitor Experience Manager

Website Walker Art Center Walker Art Center

Walker Art Center

This individual will work with the Director of Visitor Experience and Insights to ensure the Visitor Experience team provides all Walker visitors with an engaging and exemplary guest experience.  This individual will supervise daily operations of the gallery assistant team and work collaboratively across departments to improve the quality of the customer experience.

Responsibilities will include:

Hire, train, and supervise part time gallery assistants, ensuring the highest level of service and hospitality for Walker visitors. Stay up-to-date on the internal exhibition and event calendars, on all departmental communications, and deadlines.  Provide part time team with comprehensive information on Walker programs. Utilize ongoing Visitor Experience and operations meetings to inform and educate part time team; utilize other resources (print pieces, talking points, personal interactions with programming departments) as necessary.
Model the highest standards for customer service and commit to ongoing innovation and adaption to visitor and institutional needs. Proactively identify and develop solutions to improve the visitor experience with Visitor Experience team and Director of Visitor Experience and Insights. Provide feedback and guidance to part time Visitor Experience team to ensure the clear understanding of Walker and department expectations.
Create weekly schedules for the gallery assistant team.
Attend and provide insight at weekly Specialist and other department/programmatic meetings.
Perform all necessary opening and close-out procedures as well as maintaining daily operations at the box office.
Help craft a welcoming, accessible, and audience-focused experience for a diverse population of visitors.
Create and support a culture of hospitality and meaningful visitor experiences.
Develop training protocols for new hires and ensure team members are highly trained.
Provide on-site supervision to ensure the highest quality of customer service and help shape a team culture that is visitor-obsessed.
Support the Director of Visitor Experience and Insights as needed.

Full-time (35 hours), Salary Exempt, $50,000 – $55,000 dependent on level of experience; flexibility to work a varied schedule including evenings and weekends required.
Excellent benefits package, Walker membership and museum discount, and the opportunity to work alongside talented individuals and support remarkable artists, events and programming.
Required Skills & Qualifications:

Inspirational leadership style combining organizational competence with strong management and interpersonal skills.
Collaborative spirit and desire to engage with a variety of Walker departments and outside organizations to support the Walker’s visitor experience and programmatic goals.
Experience in customer service and box office procedures.
Possess ability to problem solve in a quick and resourceful manner.
Ability to converse about themes in contemporary art and share rich information regarding Walker programs and exhibitions.
Knowledge of PC computer skills including cloud-based ticketing and membership systems (Tessitura), and Excel desired.
Cash-handling and reporting experience essential.
Ability to handle a variety of operations simultaneously.
Proven ability to work with a wide range of personalities and people across a variety of generations.
Please note: international candidates have the ability to work in the United States at the time the position is accepted. Candidates must also secure at their expense and be in possession of a valid US work visa. Qualified candidates with diverse backgrounds and/or studies are strongly encouraged to apply.

The Walker is committed to being an inclusive workplace. Our goal is to be a diverse workforce that is representative, at all job levels, of the communities and audiences we serve. We are dedicated to fair and inclusive employment practices for all individuals.

The Walker Art Center requires all employees to comply with our COVID vaccination policy, which requires staff to be fully vaccinated or test every 6 days. The Walker Art Center is an equal opportunity employer and will consider request for reasonable accommodations based on disability or sincerely-held religious beliefs possible without undue hardship.

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