Store Manager

Website DriehausMuseum The Richard H. Driehaus Museum

The Richard H. Driehaus Museum

The Richard H. Driehaus Museum, located in Chicago, IL, explores the art, architecture, and design of the late 19th century and early 20th century. Its permanent collection and temporary exhibitions are presented in an immersive experience within the restored Nickerson Mansion, completed in 1883. Vibrant educational and cultural programs, as well as exhibitions, place the Gilded Age in context and illuminate the history, culture, and urban fabric of Chicago.

We are seeking a Full-Time Museum Store Manager that aligns product with the Museum’s mission and collections and ensures the Stores exemplify the Museum’s standards of excellence in appearance, product, and customer service.

Salary Range: $48,000-$55,000

Principal Duties and Responsibilities:

Oversees daily operations of the Driehaus Museum Store and the Driehaus Museum Online Store.

With Director of Marketing and Communications, develops, monitors, and manages an annual work plan, sales goals, and budget.
Ensures the Store is well maintained (clean and orderly) and ensures Guest Services Associates/Coordinators and Volunteers are assisting with these tasks.
Maintains organization of Store storage room, back office and offsite storage.
Tags/prices all new products and organizes into storage room.
Processes any outgoing shipments of products to customers.
Monitors store supplies and communicates when reorders are needed.
Maintains and updates the Store Product Information and Sales Guidance Material.
Monitors and maintains the online Store functionality, product availability and sales tracking vs. inventory on hand.
Maintains an organized and controlled storage of all merchandise both onsite and at offsite storage locations.
Leads and organizes year-end inventory count and audit.
Assists in sourcing and developing custom merchandise and/or purchases products inspired by and aligned with the Museum’s mission, brand, historic interiors, and decorative arts collection with a variety of price points.
Merchandises store in keeping with the Museum’s standards including displays and signage.
Collaborates with colleagues to generate sales and implement targeted events through membership, facility rentals, private group tours, programs, etc.
Maintains and updates Museum Store Policy Guidelines ensuring they are alignment with the Museum Employee Handbook.
Uses Altru and Shopify Point of Sales systems for daily transactions, reports, and inventory control.
With DEMI Staff Accountant, implements and monitors inventory control protocols using Altru inventory management system, Shopify and other approved controls.
Generates monthly sales reports,and makes recommendations for increasing sales.
Maintains a minimum of a 50% profit margin on cost of goods sold.
Works with Marketing and Communications team to develop and maintain Online Store presence.
Assists with the promotion and marketing of the Museum Store and seeks opportunities to sell merchandise in alternative locations or situations.
Trains and supervises Guest Service Associates/Coordinators on store operations, product knowledge and customer service standards and expectations.
Performs special projects and other duties as assigned by Executive Director or the Director of Marketing and Communications.

Position Specifications:

Bachelor’s degree in Business, Marketing, Hospitality, or Art History combined with sales and/or retail experience is preferred.
Experience in a retail establishment preferably with a museum, cultural organization or other not-for-profit organization.
Merchandising, inventory management and staff supervisory experience required.
Product development and/or purchasing experience preferred.
Inventory management experience required.
Experience with a point-of-sale system a must.
Strong computer skills (Microsoft Word, Excel, Outlook).
Demonstrated project and personnel management experience preferred.
Excellent problem solving, decision-making, interpersonal, communication (verbal &
written) and public relations skills.
Must be a self-starter with a high level of initiative and strong work ethic.
Strong sense of aesthetics, elegance and refinement to develop and sell products and merchandise store in alignment with the Museum’s mission,brand, collection, and designs of the Nickerson Mansion.
Ability to analyze and interpret financial data and prepare reports.
Knowledge and understanding of basic contract language, crowd management, store
security (theft), and emergency procedures.
Ability to organize and prioritize work to meet deadlines and manage multiple projects concurrently.
Experience using multi-line phone system, photocopier, fax machine, and scanner.
Must be flexible with schedule. Some early mornings, evenings, weekends and holidays may be required.
Must be able to lift 40 lbs.

Richard H. Driehaus Museum provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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