Website Minnesota Historical Society
#customer service #historic sites #interpretation #minnesota
JOB TITLE: #1813 Program Facilitator II, Split Rock Lighthouse
LOCATION: Split Rock Lighthouse, 3713 Split Rock Lighthouse, Two Harbors MN 55616
COMPENSATION: $19.06 hourly minimum
STATUS & HOURS: Full-time, regular (approximately 2,080 annual hours) position. Must be able to work a varied schedule including weekdays, weekends, and holidays. Schedules may vary according to site needs.
BENEFITS: Eligible to participate in the State Employee Group Insurance Program and a retirement program with employer contribution. Generous vacation and sick time accruals with additional paid holidays.
DESIGNATION: Bargaining Unit AFSCME Local 3173
POSTING DATE: August 18, 2023
DEADLINE DATE: Open Until Filled
TO APPLY: Interested applicants must apply online at the Minnesota Historical Society’s career center at www.mnhs.org/jobs and include a resume and cover letter by the application deadline date.
DESCRIPTION: This position exists to support admissions and the site store, conduct various programs using a variety of interpretive and performance techniques, assist in the daily operations of the site, mentor site staff, and provide high quality customer services to guests of the Split Rock Lighthouse. The Program Facilitator II provides lead work direction for Sales Assistant I staff and, in the absence of the Store Manager II, Visitor Services Manager II and Store Lead, responds to customer complaints, performs register reconciliation and opens/closes the site store.
SUMMARY OF WORK: 1) Provide operational assistance with museum store sales and admissions sales; 2) Conduct various programs that service diverse audiences at the historic site; 3) Provide customer service to patrons of the historic site and its programs; 4) Assist in the daily operations of the historic site or museum program; 5) Study resources that build content knowledge and actively participate in training to enhance the delivery and quality of the site’s programs; and 6) Mentor staff members as they learn program content and delivery techniques.
● Ability to climb the 32-step spiral staircase in the lighthouse several times each day and to walk and work on feet for an eight-hour or a ten-hour day.
● Ability to stand for extended periods of time and hike and carry a backpack a minimum of 4 miles (round-trip) for occasional tours.
● Ability to work inside and outside in all weather conditions.
● Ability to bend, crouch, kneel, reach, push, and pull.
● Ability to lift up to 25 pounds.
● Ability to work a varied schedule including weekdays, weekends, and holidays.
● Able to manage time properly and efficiently.
DEMONSTRATED SKILLS IN:
● Basic accounting and math skills.
● Experience in or willingness to learn computer software programs as needed.
● Experience in or willingness to learn and work a variety of assignments, including but not limited to retail and admissions software, site orientation for guests, and interpretive techniques
● Collaborating effectively and contributing positively in a team environment.
● Applying a wide variety of interpretive techniques.
● Adapting program presentations and lessons to best suit the needs of visitors based on situations that arise including late arrivals, special visitor needs, teacher inquiries, and visitor inquiries.
● Communicating verbally, listening, and being responsive to questions and comments of guests.
● Providing consistent, high-quality customer service.
● Working independently while also being able to collaborate effectively and contribute positively in a team environment.
● Learning and working a variety of assignments, including but not limited to retail and admissions software, site orientation for guests, and interpretive techniques.
● Thinking imaginatively and problem solving.
● The North Shore and Lighthouse history.
● Minnesota history and the cultural diversity of the state.
● High school diploma or equivalent.
● Demonstrated success in conveying Split Rock Lighthouse program content and facilitating dialogue with guests through public history interpretive work.
● Experience working with K-12 audiences.
● Experience mentoring colleagues to advance their education and performance.
● Acting, storytelling or musical performance abilities that can be used in interpretive programs.
● Ability to conduct research; analyze content and synthesis information for reporting out.
● Some college coursework in history or a related field.
● Experience with site-specific related skills – baking on a wood burning cook stove, ability to understand and explain mechanical functions of lighthouse equipment, hauling firewood, mopping floors, cleaning, etc.
● Experience in Shopify and/or Tessiture software, or other retail or admissions software.
Should you have questions with the application process, email firstname.lastname@example.org.
At MNHS, we don’t just accept difference — we celebrate it, we support it, and we thrive on diversity for the benefit of our employees, our products and services, and our community. The Minnesota Historical Society believes that an inclusive culture among our team members is critical to our success as a historical society and museum, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Minnesota Historical Society is proud to be an equal opportunity workplace and employer.
To apply for this job please visit www.mnhs.org.