1606 Program Associate, Box Office


Website Minnesota Historical Society

Museum / LIbrary / State of MN

JOB TITLE: #1606 Program Associate, Box Office

OPEN TO: This job is open to all applicants.

LOCATION: History Center – 345 W Kellogg Blvd., St. Paul, MN 55102

SALARY: $3,816.00 monthly minimum

STATUS & HOURS: Full-time, regular (approximately 2,088 annual hours) position.

BENEFITS: Eligible to participate in the State Employee Group Insurance Program and a retirement program with employer contribution. Generous vacation and sick time accruals with additional paid holidays.

DEPARTMENT: Historic Sites & Facilities Operations

CLASSIFICATION: 08L Professional

SUPERVISORY: No

HIRING MANAGER: Guest Services Manager III

POSTING DATE: May 23, 2022

DEADLINE DATE: June 6, 2022

TO APPLY: Interested applicants must apply online at the Minnesota Historical Society’s career center at www.mnhs.org/jobs and include a resume and cover letter by the application deadline date.

DESCRIPTION: This position exists to support MNHS attendance, revenue and audience development goals through the coordination and delivery of guest services and box office functions.

Responsibilities include the following: Manage adult group scheduling for Historic Sites; assist with coordinating the daily operations of the MNHS Program Ticketing and Adult Group Scheduling Office; assist in the development and implementation of strategies designed to promote MNHS programs and increase attendance and revenue; assist in program evaluation and business planning.

SUMMARY OF WORK: 1) Manage the daily operations of the MNHS Box Office and Guest Services Center; 2) Manage adult group scheduling for MNHS; 3) Perform daily operations of the MNHS Box Office; 4) Develop and implement strategies designed to promote MNHS programs and increase attendance and revenue; and 5) Assist in program evaluation and business planning.

MINIMUM QUALIFICATIONS:

● Bachelor’s degree or equivalent.

● Three years experience in customer service administration or front of house operations like box office, group scheduling, and ticketing operations.

● Knowledge of box office and scheduling software.

● High attention to detail and accuracy in all aspects of work.

● Previous experience in promotions and customer service.

● Ability to meet project deadlines while working in a busy environment.

● Ability to handle phone calls with tact and diplomacy while moving conversations along as needed.

● Familiarity with accounting principles, office procedures, administrative methods, and personnel management.

● Demonstrated ability to work effectively with diverse groups and individuals.

● Demonstrated ability to work independently and take individual initiative while also being able to collaborate effectively and contribute positively in a team environment.

● Demonstrated ability to think imaginatively and problem solve.

● Excellent written and oral communication skills.

● Excellent customer service and human relations skills.

● Ability to train others in use of computer programs and in customer service practices.

● Excellent computer skills, including proficiency with Google applications, Word, Outlook, and Excel.

DESIRED QUALIFICATIONS:

● Working knowledge of Tessitura and Artifax scheduling software.

● Previous experience working with project management software. Ex: Trello or other.

● Broad knowledge of MNHS programs, services, policies, and procedures.

● Familiarity with guest studies research and evaluation techniques.

● Ability to adapt to new technology as it emerges and apply it to program operations.

● Ability to work independently and as part of a team.

Should you have questions with the application process, email humanresources@mnhs.org.

At MNHS, we don’t just accept difference — we celebrate it, we support it, and we thrive on diversity for the benefit of our employees, our products and services, and our community. The Minnesota Historical Society believes that an inclusive culture among our team members is critical to our success as a historical society and museum, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Minnesota Historical Society is proud to be an equal opportunity workplace and employer.

To apply for this job please visit www.mnhs.org.