Visitor Services Representative


Website Milwaukee Public Museum

Natural and Human History Museum

MPM is looking for a 16-24 hour per week Visitor Services Representative to work flexible Fri-Sun shifts to cover museum day time or evening events. 

As a Visitor Services Representative you will be part of our visitors’ total experience; whether it is at the admissions window or through an interaction on the exhibit floor. Each team member actively engages the visitor, shares knowledge and information about MPM, and provides answers and solutions to guest concerns and questions. They also provide a high level of customer service by selling and promoting all activities, programs, and services associated with the Milwaukee Public Museum and Dome Theater including special events, membership levels, admission and theater packages.

Operationally, the Visitor Services Representative monitors assigned areas for traffic flow and safety concerns, such as floor exhibits, special exhibits, group check-in and evening events.  All team members act as role models for outstanding customer-service standards, both within the department and within the museum.

RESPONSIBILITIES

Greeting and providing way finding for visitors in the atrium, main concourse, admission and special exhibit lines, MacArthur Square inside or outside the main entrances for general public traffic flow and school groups.
Working with school groups/ will call to confirm group numbers, wristbands, payment, and add-on sales.
Selling admission to general or special theater ticket packages, programming options, ticketed events, and promoting upgrade options to museum membership.
Collecting surveys and being a source of information to the public which may potentially lead to membership conversation at the Visitor Experience Center desk.

QUALIFICATIONS

High school diploma or GED required
Two years of demonstrated success in a customer service, sales, or call center environment
Data entry, database management, or related experience in a position that requires customer contact, accuracy, and efficiency
Dependable, organized, and able to adapt to changing demands and multiple work roles and demonstrate a high level of commitment to providing great customer service
Must be flexible and able to work days, evenings, weekends, and holidays

$12.65 – $12.65 Hourly

BENEFITS

MPM Family Membership
MPM Gift Shop Discounts
MPM Food and Beverage Discounts
Subsidized Parking or Milwaukee Transit Bus Pass Cost Sharing
401(k) with up to 4% employer match

Milwaukee Public Museum

is a natural and human history museum located in downtown Milwaukee, Wisconsin. The museum is among the oldest in the United States, with a history dating back to the 1850’s. We offer great career opportunities for people with all levels of training, experience, and education. We are a composition of diverse and talented staff working together as a team to offer our visitors the best possible immersive experience in learning and enjoyment.

A career with the Milwaukee Public Museum allows you to connect your skills and abilities in a rewarding position with a non-profit organization doing good work in our community. MPM provides an unlimited opportunity to gain knowledge about our world, as you connect with visitors, donors, innovative staff members, curious students, interns and volunteers in your day-to-day-work. See what MPM has to offer. Apply today using this applicant friendly, online job application!

The Milwaukee Public Museum is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

To apply for this job please visit www.paycomonline.net.