Program and Guest Experience Coordinator

The Wisconsin Historical Society, considered one of the nation’s finest historical institutions, is a State of Wisconsin government agency as well as a mission-driven entrepreneurial organization.  The Wisconsin Historical Society, founded in 1846, ranks as one of the largest, most active and diversified state historical societies in the nation. As both a state agency and a private membership organization, its mission is to help people connect to the past by collecting, preserving and sharing stories. At its core, the Society believes that increasing the public’s knowledge of history has profound societal, cultural, and economic benefit. The Society’s values are to Embrace a Spirit of Service, Engage our Expertise, Spark Enthusiasm, Cultivate Inclusion, Exceed Expectations, and Think Big and Grow with Purpose. Its collections, historic sites and museums, historic preservation office and extensive educational programs are focused on enriching and transforming lives through unparalleled access to history.

The Madeline Island Museum (MIM) is situated in La Pointe, Wisconsin on picturesque Madeline Island one half block up from the ferry dock. Here, guests explore the history of the largest of the Apostle Islands. People called Madeline Island home for millennia before early European explorers and settlers arrived in the mid 1600’s. Celebrating and connecting all these various cultures is our mission. The museum consists of the Capser Center with an auditorium and rotating exhibits that was built to support the original museum which features four historic buildings from the island. Staff work with colleagues primarily indoors to connect guests with the storied past of Madeline Island and one of the richest collections of Wisconsin history.

In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:

Substantial leave time including at least 3.5 weeks of vacation to start, 9 paid holidays, and ample accrued sick time that rolls over each year.
Excellent and affordable health, vision, and dental benefits
An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan
Well Wisconsin Wellness Program
A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being
This is a reannouncement. If you previously applied to this job posting, you do not need to re-apply to be considered.

Click HERE for more information about working at the Wisconsin Historical Society.
Position Summary
The Madeline Island Museum Program and Guest Experience Coordinator is responsible for management and daily operations of the education, programs, special events, and guest support at the MIM. The Program and Guest Experience Coordinator contributes to the development and implementation of interpretative programming, PK-12 education programs, group tours, and guest support, promotes the site, and develops and maintains relationships within the Society and to external groups and partners.  The MIM Program and Guest Experience Coordinator works to generate attendance, provides a high-quality guest experience, and helps to provide strategic leadership for the site and staff.
Salary Information
The salary will be between $21 – $23 per hour ($43,680 – $47,840) in accordance with the provisions of the current Compensation Plan. This position is in pay schedule 07, range 04; Civil service classification is Program and Policy Analyst.  A12-month probationary period will be required.
Job Details
A criminal background check will be conducted prior to an offer of employment to determine if the circumstances of any conviction may be related to the job.
Permanent classified state employees who are eligible for consideration (transfer, voluntary demotion, or former employees as a reinstatement) should complete the application process to apply.
WHS does not sponsor work visas.  Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.
Certain positions within WHS may allow remote/work from home flexibility for a portion of their work schedule, depending on the needs of the position and the work unit. This topic and any remote work flexibility that may be available will be discussed in more detail in the interview process.
All state employees must report their COVID vaccination status, whether vaccinated or not and provide supporting documentation if vaccinated. Newly hired employees will be required to submit this information within their first two weeks of employment.  The State of Wisconsin continues to follow necessary health and safety protocols for COVID.  Please visit Division of Personnel Management Coronavirus – COVID-19 (wi.gov) for the most up-to-date information. Guidance may be subject to change.
Qualifications
Please make sure to describe the following qualifications within your resume and/or letter of qualifications in order to be considered for this position.

Minimally qualified candidate will have experience in all of the following:

Experience in a public facing role in an interactive learning  environment such as a library, school, museum, etc.
Providing in-person guest service and customer service recovery
Promoting events or a site with social media
In addition to minimum qualifications, a well-qualified candidate will have experience in one of the following areas:

Experience leading a team to provide guest service (booking reservations, selling tickets and merchandise, answering questions and resolving issues) at an attraction or cultural institution
Experience managing the use of a point of sales system as part of retail, food service, or box office operations
Experience with 3rd party rentals and group tour sales
How To Apply
To apply, click “Apply for Job” to start the application process.  Then, you will access your existing account or to create a new account if you don’t have an account. Once you are logged in, click “Apply for Job.” Follow the steps outlined in the application process and submit your application.
Your letter of qualifications and resume are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. For instructions on developing your resume and letter of qualifications for your application and what should be included in these materials, click here for resume and letter of qualifications instructions..
Submitted materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the hiring process.
We are an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce.
Questions may be directed to jan.zadra@wisconsinhistory.org.
Deadline to Apply
Applications are due at 11:59PM on May 10, 2023.