Education and Volunteer Coordinator

Website Holland Museum

Education and Volunteer Coordinator

Department:   Education                                                                      Classification: Full Time, Regular

Reports to:   Education & Community Programs Manager               Status: Exempt


Responsible for the coordination and evaluation of all school and group tours at the Holland Museum, the organization and management of the Smithsonian Spark!Lab interactive learning space, and the recruitment, training, and retention of museum volunteers.

Holland Museum’s Mission and Vision

Mission: Preserving our past, Imagining our future

Vision: To be a cultural leader and community collaborator inspiring the next generation of leaders, thinkers, and innovators.

Job Details

Job Title: Education and Community Programs Manager

Full-Time Position: 40 hours/week

Pay Rate: $28,000-$31,000 depending on experience

Location: Holland, Michigan, with some opportunity for work from home

Responsibilities and Accountabilities

School and Group Educational Experiences

·       Coordinate group tour logistics, including meeting and checking in school and adult tour groups, overseeing all tour reservations, invoicing, and collecting payment; scheduling volunteer docents, recording and reporting school and adult tour visitation numbers.

·       As part of the Education Committee, assist in the development, implementation, and evaluation of engaging and interactive school tours and programs that align with state curriculum standards and that are inclusive in language and content.

·       Promote educational programs and group tours to schools, teachers, tour companies and other organizations.


·       Coordinate, assign, and manage volunteers for tours, programs, and special events during operational hours of all the Holland Museum sites.

·       Recruit and grow a diverse volunteer corps; develop and execute their annual training schedule which includes DEI language, safety, and touring techniques.

·       Create relevant volunteer job descriptions based on institutional needs. Maintain the volunteer database; evaluate volunteers; track volunteer hours and reward volunteer service.

·       Plan and execute seasonal volunteer celebrations, field trips, and actively develop new, creative ways to recognize volunteers.

·       Maintain a regular, friendly presence at the Holland Museum and the Cappon House/Settlers House sites and build positive relationships through daily interaction with volunteers.

·       Manage volunteer line-items in the Education Department budget.

·       Maintain and regularly update volunteer training materials, informational binders, and volunteer program promotional materials to focus on telling a more diverse narrative through tours, programs, and the collection.

·       Support a positive visitor experience by staffing volunteer positions when needed.

Spark!Lab Smithsonian Interactive Learning Space

·       Create monthly staff schedule and supervise Spark!Lab volunteers and interns; assist in staffing Spark!Lab as needed.

·       Develop Spark!Lab quarterly activity calendar as well as learning opportunities and hands-on activities for all ages and abilities in permanent and temporary exhibits.

·       Revitalize Spark!Lab space, including rotating object display, inventor wall, and adding a Spark!Lab, Jr. Area to create an inclusive and engaging learning environment.

·       Assist with Spark!Lab marketing.

Community Outreach and Public Programs

·       Assist in the development, implementation, and evaluation of community outreach initiatives to share the stories of Holland’s diverse population.

·       Work collaboratively with museum staff to analyze target audiences and build appropriate outreach strategies.

·       Assist in staffing and developing public programs as needed.

Education and Experience

·       A college degree in education, history, museum studies, or related field, or the equivalent combination of education/experience.

·       A minimum of one year of professional work experience working with the public in a leadership capacity.

·       Experience working with children, adults, and multigenerational groups preferred.

·       Oral and written fluency in Spanish is desired.

·       Current CPR and First Aid certification is preferred.

Job Knowledge, Skills, and Abilities

·        Must be outgoing, with exceptional customer service skills and the ability to work with a diverse public and workforce.

·       Creative and collaborative, with analytical and problem-solving skills.

·       Capable of working effectively as a member of a highly energized, creative team.

·       Ability to establish and maintain positive, effective relationships with a wide variety of people.

·       A self-starter with the ability to prioritize continually shifting tasks; reliable and able to follow tasks through to completion and meet tight deadlines.

·       Good written and oral communication.

·       Ability to understand budgets and work within their parameters.

·       Strong personal conviction and interest in social responsibility, diversity, equity, and inclusion.

·       Proficient with Microsoft Office, TEAMS, email, and web-based research.

·       The ability to perform all essential functions of the position with or without reasonable accommodations.

·       Ability to work weekends, holidays, and evenings, as necessary.

·       Valid driver’s license, a satisfactory driving record and current insurance.

·       Ability to pass a background check.

Diversity, Equity, Accessibility, and Inclusion
The Holland Museum is committed to embracing diversity, practicing equity, and ensuring accessibility and inclusion. We will continually strive to achieve a welcoming environment in all our spaces, where staff, board, and community feel reflected and valued for their unique perspectives and backgrounds.

The Holland Museum is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, disability, age, family responsibilities, national origin, or veteran status, or any other protected categories under applicable law. We encourage a diverse pool of candidates to apply. At the Holland Museum, you can bring your whole self to work.

Please send cover letter, application (from website,, resume, and three professional references to Michelle Stempien, Education and Community Programs Manager,, by February 1, 2023.

To apply for this job please visit