Education and Community Programs Manager

Website Holland Museum

Holland Museum


Education & Community Programs Manager

Department: Education Classification: Full Time, Regular

Reports to: Executive Director Status: Exempt

Date Written: October 2020

Basic Purpose

Develops and manages the education department to create experiences geared towards learners of all ages and from diverse backgrounds. Responsible for the development, coordination, and evaluation of programs that respond to the museum’s mission and strategic plan. This includes in-house learning and educational outreach programs. Directs and coordinates the museum’s volunteer program. Responsibilities include direct and indirect supervision of staff, volunteers and interns.

Responsibilities and Accountabilities

Educational Tours and Programs

– Foster relationships with local school districts, schools, and teachers that result in new partnerships and educational programs.

– Lead the Education Committee in the development, implementation, and evaluation

of engaging, interactive tours and programs.

– Design programs that align with current state curriculum standards.

– Actively recruit members to the Education Committee.

– Create, pilot, and improve interactive learning opportunities and hands-on activities for all ages in permanent and temporary exhibits.

– Promote educational programs and group tours to schools, educators, and tour companies.

– Oversee group tour logistics for school and adult tour groups, from reservations to invoicing and proper reporting of numbers and evaluations.

– Responsible for developing, implementing, and evaluating Spark!Lab (SL)Smithsonian activities, curating the SL exhibit space and the training of SL volunteers and interns as needed.

– Direct the development of long-range interpretive and educational plans for the Holland Museum and the Cappon House/Settlers House sites.

Community Outreach and Public Programs

– Assist in cultivating partnerships and collaborations with community

– Develop strategies for growing audiences and improving community access to Museum resources and programs.

– Develop, implement, and evaluate community outreach initiatives.

– Develop, implement, and evaluate public programs at museum properties.

– Member of the exhibits committee participating with the development of exhibits and creating related programming.

– Participate in the installation and deinstallation of temporary exhibits as warranted.

– Actively participate in the planning, design, renovation, and interpretation of permanent galleries


– Oversight of the museum’s policies and practices regarding volunteers.

– Maintaining an accurate record of volunteers, rosters, mailing list and hours of service.


– Oversees the volunteer programs including monthly meetings, written communications, special volunteer trips and training.

– Ensures that volunteers are properly acknowledged and credited.


– Hire, train, supervise, and evaluate departmental employees, interns, and contractors.

– Responsible for fiscal oversight of educational programs including annual budget planning and regularly monitors expenses.

– Work with Advancement and Communication Department as necessary to provide data and information for grant applications and marketing/promotional opportunities.

– Represent the Holland Museum as a spokesperson through public relations duties such as speaking engagements and media appearances when appropriate.

– Contribute to the advancement of the museum, public history, and education fields through membership and active participation in relevant professional organizations.

– Other duties as requested or assigned.

Education and Experience

– A college degree in education, history, museum studies, or related field, or the equivalent combination of education/experience.

– Two to five years of related or expansive work experience in planning and overseeing youth programs and adult programs in formal or informal education, including the designing and delivery of quality education programs for individuals with diverse backgrounds, ages, and interests.

– Museum experience as well as experience working with a diverse group of volunteers and interns is preferable.

– Supervisory and/or leadership experience.

– Oral and written fluency in Spanish is desired.

– Current CPR and First Aid certification is preferred.

Job Knowledge, Skills, and Abilities

– Creative and collaborative, with analytical and problem-solving skills.

– Outstanding written communication, including the ability to write effectively for a variety of ages and backgrounds.

– Excellent verbal communication, with a proven ability to communicate effectively in public speaking and in interaction with key partners, funders, and professional affiliates.

– Demonstrated experience in developing interactive, hands-on learning experiences.

– Track record of growing museum audiences and/or engaging with new audiences.

– Ability to establish and maintain positive, effective relationships with a diverse group of people.

– Demonstrated ability to handle multiple projects simultaneously, ability to meet deadlines and budgets, appropriate, adequate and professional communications skills at all times.

– Flexible and able to handle unexpected situations.

– Familiarity with Michigan educational curriculum standards and ability to design and deliver engaging programs that meet state standards.

– Connections/network with teachers (public/ private) in Ottawa County.

– Knowledge of evaluation techniques and visitor surveys.

– Strong personal conviction and interest in social responsibility, diversity, equity, and inclusion.

– Computer skills including Microsoft Office, TEAMS, email and web-based research.


– Must be able to lift and carry boxes and other awkward items weighing up to 30 lbs including up and down stairs. Requires intermittent standing, walking, and sitting throughout the workday.

– Ability to work weekends, holidays, and evenings, as necessary.

– Valid driver’s license, a satisfactory driving record and current insurance.

– Ability to pass a background check.

Compensation Range: $40,000-$48,000

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